Shipping policy

Thank you for shopping with Sluxe Global.

We offer worldwide shipping and ensure that every order is processed and delivered safely.

1. Order Processing Time

All orders are processed within 1–3 business days
Orders placed on weekends or holidays will be processed on the next business day
You will receive a confirmation email with your order details once processed

Shipping fees vary based on:

Shipping cost will be shown at checkout before payment.

Once your order is shipped:

If you do not receive tracking details, please contact us at support@sluxeglobal.com.

For international shipments:

Customs duties, import taxes or VAT (if charged by your country) are not included in our prices
These fees are the customer’s responsibility
Sluxe Global is not responsible for delays caused by customs clearance

Please ensure your shipping address is correct at checkout.

If the package returns due to an incorrect address or failed delivery attempts:

We take utmost care while shipping:

If your package arrives damaged, contact us within 48 hours with photos/video
For lost or stolen packages after carrier delivery confirmation, kindly contact the carrier first
We will assist you with an investigation if needed