Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sluxedesign24@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sluxedesign24@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sluxedesign24@gmail.com.

1. Eligibility for Returns

 

You may request a return if your item meets ANY of the following conditions:

 

• The product arrived damaged

• The item is defective

• You received the wrong product

• The item differs significantly from the description or pictures

 

To be eligible for a return:

 

• You must contact us within 7 days of delivery

• The item must be unused, in original condition, with tags/packaging

• Proof of purchase (order number) is required

• Clear photos of the issue must be provided for verification

 

 

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2. Non-Returnable Items

 

We are unable to accept returns on:

 

• Items damaged due to customer handling

• Items without original packaging

• Accessories and personal-use items (for hygiene reasons)

• Clearance / final-sale items (if applicable)

 

 

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3. Return Process

 

 

1. Email us at support@sluxeglobal.com (you can change this email)

2. Include:

    

   • Order number

   • Photos/videos of the damaged/defective item

   • Reason for return

    

3. Our team will review within 48–72 hours

4. Once approved, we will send you the return instructions

 

 

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4. Return Shipping

 

 

• For damaged/defective/incorrect items → Sluxe Global covers return shipping

• For voluntary returns (customer changed mind) → customer pays return shipping charges

 

 

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5. Refunds

 

Once we receive and inspect the returned item:

 

• Refund will be approved or rejected within 3–5 business days

• Refund will be issued to the original payment method

• You will receive an email notification once processed

 

Note:

Depending on your bank, the refund may take 5–10 business days to appear in your account.

 

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6. Exchanges

 

We offer exchanges only for:

 

• Size issues

• Damaged/defective items

• Wrong item received

 

Exchanges depend on stock availability.

 

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7. Late or Missing Refunds

 

If you haven’t received a refund yet:

 

1. Check your bank account

2. Contact your bank/credit card provider

3. If you still need help, email us at support@sluxeglobal.com

 

We will assist you immediately.